Telecom
With aMind Solutions' deep telecom industry knowledge and Oracle Siebel CRM expertise, the company ensures that your order capture solution addresses the complex order management challenges you face. Whether your business model is wireline, wireless, data, broadband, or any combination of these, we understand the requirements of your industry and how your order capture solution needs to be designed to successfully support your business needs.
Reduce Costs and Cycle Time
aMind Solutions designs and implements industry-leading order capture, product catalog, and pricing management solutions for communications companies, with integration to provisioning and other applications. With an end-to-end system from aMind Solutions, your company can:
- Reduce cost per order
- Simplify order processing
- Reduce cycle time
- Introduce new services, bundles, and offers faster
- Improve productivity
- Improve customer satisfaction
- Increase revenue with improved up-sell and cross-sell capabilities
Telecom-Specific Capabilities
In addition to the standard features of the Oracle Siebel Order Management software, aMind Solutions can design, configure, and implement your solution to provide the capabilities you need to support your specific business requirements:
- Service plans and offer modeling
- Service plan pricing, including recurring and non-recurring charges and promotional pricing
- Up-sell and cross-sell with seamless transition to service modification processes
- Suspend, resume, transfer, cancel, activate
- Integration with billing and fulfillment
- ATM, Frame Relay and VPN network modeling
- Customer premise equipment and network connectivity set-up
- Customer network modifications and upgrade processes
- Committed information rate based pricing
- Partner and reseller order process modeling
- Rate plan and offer eligibility
- Rate plan and bundle modeling (phone, plan and optional services)
- Promotional plans and offer commitment
- Call center and web self-service processes
- Promotions, offers and bundles
- Equipment and programming management
- One time events- Pay per view modeling and ordering
- Retention offers and price modeling
- Reseller ordering processes
- Pricing and product set-up for wireline, wireless, data, and media bundles