aMind Web Framework
The aMind Web Framework is a unique, patent-pending software framework developed to extend, streamline, and dramatically improve Oracle Siebel Customer Relationship Management (CRM) applications.
The aMind Web Framework, combined with aMind Professional Services, delivers intuitive, high performance solutions for: quoting and ordering, process optimization, product configuration, enterprise product catalog, and e-commerce.
Enabling a World-Class CRM System
Jump-start your Oracle Siebel CRM application by relying on aMind solutions expertise. With aMind Web Framework, there’s no need to add applications or deal with complex custom-built interfaces to enhance or extend your Siebel CRM functionality. The aMind Web Framework enhances and extends Oracle Siebel CRM for two primary benefits:
- Extend Siebel data and services to multiple channels: Allows a “single point of customer truth” within the Siebel system and avoids the costs, delays, and disconnects associated with multiple sales configuration and quoting systems.
- Improve task times, training requirements, and system performance: Provides concrete, substantial, and measurable value to the bottom line in addition to the “wow” factor of a well-designed professional UI.
Extend Siebel to Multiple Channels
The aMind Web Framework lets companies define and streamline business processes in any channel. By complementing and extending Oracle Siebel CRM, aMind Web Framework helps companies deliver a world-class, seamless customer experience across all touch points: web, partner portal, contact center, point of sale, SaaS, and more.
Multi-channel enablement is a vision many companies bought into when originally purchasing Siebel CRM. However, most of those companies stopped at a single channel, likely their Call Center channel. The aMind Web Framework extends Siebel data and services to multiple channels to provide a “single point of customer truth” within the Siebel system and avoid the costs, delays, and disconnects associated with multiple sales configuration and quoting systems.
The aMind Web Framework makes your multi-channel vision quickly and easily achievable through UI and API applications.
- UI Applications
In combination with the aMind Multi-Channel Accelerator, the aMind Web Framework considerably reduces the time, cost, and risk of an alternate-channel deployment with proven repeatable patterns and re-usable components.The aMind Web Framework provides great UI and process flexibility to let you deploy an application perfectly tailored to its intended users and use, without restrictions from where the data or rules come from.aMind Solutions can also provide extensive process and UI libraries for B2C telecommunications, B2B telecommunications, and high tech manufacturing companies to jump-start the design process and improve the overall quality of the application.
- API Applications
In combination with the aMind Enterprise API Accelerator, the aMind Web Framework enables an industry-leading set of web services and REST-based web services that provide dramatically better performance and considerably reduced development and maintenance costs than other options.
Improve System and User Performance
The aMind Web Framework significantly improves system performance and user task times while reducing user training requirements.
The aMind Web Framework is able to enable superior performance, typically much faster than the Siebel UI, in several ways:
- Using only the Siebel capabilities needed: The aMind Web Framework uses lightweight objects for data access and updates and runs the Siebel rules engines directly to provide optimal performance.
- Parallel and background processing: The aMind Web Framework only focuses on optimizing “user-perceived performance” by running long-running operations in the background when the user isn’t waiting for them.
- Efficient UI design: The aMind Web Framework allows for a guided user process that dramatically reduces the navigation steps required to complete a process, focusing the user on the decisions and choices needed rather than on “driving the application”.
- UI independent of data location: The aMind Web Framework establishes an architecture that separates configurator and data storage from the user interface which eliminates unnecessary back-forth steps and provides the opportunity for users to make all product selections for all products at the same time.
The aMind Web Framework provides concrete, substantial, and measurable value to the bottom line in addition to the “wow” factor of a well-designed professional UI.