Turnkey Solution for Sales and Service Request Processing
aMind Hosted Sales & Service automates employee and customer service request management and tracking. Featuring a state-of-the-art user interface and web enablement using aMind Web Framework, this solution is more than a hosted Siebel application. It delivers the robust service request management capabilities of Siebel as an intuitive, browser-based application that improves productivity and accuracy in handling service requests. Best of all it’s based on a software-as-a-service (SaaS) model for low cost of ownership, low capital expenditure, no IT burden, and fast time-to-market.
Faster Sales and Higher Quality Service
aMind Hosted Sales & Service includes everything you need to improve sales and service with world-class tools. With aMind Hosted Sales & Service, you can quickly and easily:
- Track customer service and support requests
- Create, assign, and escalate service requests – within the application or using Microsoft Outlook
- Automatically ensure that each service request is routed to the most appropriate agent
- Collect data from customer satisfaction surveys
- Seamlessly integrate with interactive voice response systems
Customizable to Meet Your Needs
While aMind Hosted Sales & Service Request Processing is a robust, ready-to-use solution right out of the box, it’s also easily customizable to meet your business needs. aMind can tailor the views and workflows to your particular business processes – helping you streamline and optimize those processes as well.