Telecommunications

Telecommunications CapabilitiesaMind Helps Telecommunication Providers Solve Their Biggest CRM Challenges

Telecommunications providers are under intense pressure to keep operating costs low while growing customer share, improving customer retention, and increasing revenues with new service expansions. Additionally, today’s web-savvy customers, both B2B and B2C, expect the companies they do business with to deliver a consistent experience and superior service regardless of where or how they access them. This combined with the complexity of product pricing, promoting, and personalizing next generation telecommunication services, is the main driver for telecom service providers to look to their CRM solutions to meet these challenges.

aMind provides a proven combination of unique technology and expert consulting services for Oracle Siebel CRM to dramatically improve all aspects of B2B and B2C telecommunications order capture including:

  • Integrated Process Design: aMind takes the userís perspective to design systems that guide and support the user experience; staging user decisions and actions in the sequence and manner thatís most intuitive provides the best opportunity for up-selling and cross-selling additional services.
  • System Delivery: aMind executes an iterative, proof-based system delivery methodology to predictably assemble and test the new system with full visibility to the entire project team.
  • Product, Pricing, and Bundle Modeling: aMind leverages lessons learned and best practices gained from hundreds of telecommunication order capture deployments. Having performed some of the world’s largest implementations, aMind has perfected the formula for optimizing product pricing, promoting, personalizing, and bundling configuration and order capture processes for all use cases with a focus on long-term maintenance and excellent system performance.

With an aMind designed and implemented solution, you can experience telecommunications industry-specific advantages and benefits, including:

  • Reduced cost per order
  • Simplified order processing
  • Reduced cycle time
  • Improved time to market and reduced deployment costs for new services, bundles, and offers
  • Reduced order fallout
  • Increased productivity
  • Improved customer satisfaction
  • Increased revenue with improved up-sell and cross-sell capabilities

aMind Solutions’ intense Siebel CRM focus and deep telecommunications industry expertise combined with the capabilities provided by the aMind Web Framework enables aMind to build quoting, configuration, and order capture applications that are faster, easier, and more flexible than any other technology stack or approach.

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The aMind Web Framework, combined with aMind Professional Services, delivers intuitive, high performance solutions for: quoting and ordering, process optimization, product configuration, enterprise product catalog, and e-commerce.

In addition, aMind has created solution accelerators around numerous industry and process best practices: aMind Products and Pricing Accelerator, aMind xPlay Accelerator, aMind Multi-Channel Accelerator, and aMind Enterprise API Accelerator.

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Global Telecom Successes

Leading telecommunications customers employing aMind Web Framework to extend their Siebel CRM solutions have enjoyed significant improvements, such as:

  • 90% Improvement in Offer Configuration Screens
  • 80% Improvement in Average Time to Place an Order
  • 70% Improvement in System Response Times
  • 75% Reduction in Order Entry Errors
  • 80% Reduction in First-Bill Customer Care Calls

For information about a particular customer success, please contact us.