Discover how unlocking Siebel drives value across all your channels.
"aMind's Web Framework reduced our overall order entry in our call center to just over 4 minutes – we then extended the AWF to all our sales channels – SFA, Partners and e-commerce.
Today, the aMind Web Framework drives our business."
Now you can realize the Oracle Siebel CRM promise of sophisticated omnichannel customer engagement. Using the aMind Web Framework (AWF) you are able to extend Siebel data and business processes to any channel for a true omnichannel digital experience.
AWF complements and extends Oracle Siebel CRM so that you deliver a world-class, seamless customer experience across all your sales and service channels. This includes your sales team, eCommerce website, partner portal, contact center, SaaS, mobile, IVR and others.
aMind’s extensive Siebel experience has made us the leading Siebel CPQ implementation partner. We’re proud to count many of the world’s largest brands as customers, including 20 of the largest telecommunications companies. Many of these companies enjoy the benefits of omni-channel engagement including:
AWF unlocks the full logic, rules, and data from the Siebel application and makes them available anywhere. This allows you to immediately share new products, pricing and promotions across all of your sales channels. In addition, with a comprehensive customer-centric view of your customers, you have the insight to provide an exceptional level of customer service.
AWF creates consumable modern APIs for Siebel and works for out-of-the-box implementations as well as custom.
In combination with the aMind Enterprise API Accelerator, AWF enables an industry-leading set of web services and REST-based web services that provide dramatically better performance and considerably reduced development and maintenance costs than other options.
With the aMind Enterprise API Accelerator and AWF, you are able to leverage the same Siebel infrastructure for order capture and self-service processes with any application on many different technologies, across virtually any channel in weeks not months
The rapid adoption of mobile technologies worldwide has dramatically shifted expectations for engagement, with customers and employees. Mobilizing your field sales and service workers adds another level of complexity to getting value out of your Siebel CRM system.
To help our clients extend Siebel CRM to field sales and service employees, we built a truly innovative mobile development platform called TethrOn. This platform helps companies build powerful mobile Siebel apps that deliver better performance offline, and on.
TethrOn customers report a 14% improvement in revenue and 9% in margins. Powerful TethrOn features include the ability to:
Plus we make it very easy for your IT department. TethrOn mobile apps are delivered quickly, affordably, and with the least amount of risk.