aMind Knows Telecom
With aMind Solutions' deep telecom industry knowledge and Oracle Siebel CRM expertise, you can be assured that your order capture solution will address all of your order management challenges. We understand the requirements of your industry, and we design our solutions to meet those requirements.
Reduce Costs and Cycle Time
With an aMind-designed and -implemented end-to-end order management solution, you can:
- Reduce cost per order
- Simplify order processing
- Reduce cycle time
- Improve time to market and deployment costs for new services, bundles, and offers
- Reduce order fallout
- Increase productivity
- Improve customer satisfaction
- Increase revenue with improved up-sell and cross-sell capabilities
Targeted B2B Capabilities
- Network ordering & capacity management
- Sell and track non-standard services for large customers, including appropriate approvals as required
- Streamlined product rollout for rapidly-introduced “Taco Bell”-type product variations (existing network ingredients in new combinations)
Telecom-Specific Capabilities
In addition to the standard features of the Oracle Siebel Order Management software, aMind Solutions can design, configure, and implement your solution to provide the capabilities you need to support your specific business requirements:
Wireline
- Service plans and offer modeling
- Service plan pricing (including recurring and nonrecurring charges and promotional pricing)
- Up-sell and cross-sell with seamless transition to service modification processes
- Suspend, resume, transfer, cancel, activate
- Integration with billing and fulfillment
Data Networks
- ATM, frame relay, and VPN network modeling
- Customer premise equipment and network connectivity set-up
- Customer network modifications and upgrade processes
- Committed information rate-based pricing
- Partner and reseller order process modeling
Wireless
- Rate plan and offer eligibility
- Rate plan and bundle modeling (phone, plan, and optional services)
- Promotional plans and offer commitment
- Call center and web self-service processes
Media
- Promotions, offers and bundles
- Equipment and programming management
- One time events: Pay-per-view modeling and ordering
- Retention offers and price modeling
- Reseller ordering processes
Triple/Quadruple Play
- Pricing and product setup for wireline, wireless, data, and media bundles