A Multi-Channel CRM Solution Without Multi-Platform Requirements
Today’s Web-savvy customers expect the companies they do business with to deliver a consistent experience and superior service regardless of where or how they access them—be it on the web, at a partner portal, via the corporate contact center, or at the point of sale. With aMind, you can be assured of meeting these expectations—at minimum cost to your organization and with minimal hassles for your IT department.
Standards-Based, Portal-Ready
We make your Siebel CRM solution portal-ready by deploying our standards-based, prebuilt platform—aMind Web Framework—so that Java developers can quickly and easily build portal applications based upon Siebel data, processes, and logic.
The aMind Web Framework uses the full logic, rules, and data from the Siebel application and makes them available to all channels. This makes regular operational tasks simpler, cheaper, and faster compared to separate channel applications. For example:
- New products, options, or features are immediately available to all channels when they are released in Siebel
- New pricing, promotions, or bundles are similarly directly available
- Business rule changes directly impact all channels without separately authoring and maintaining them
Should slightly different behavior be desired between channels, Siebel’s Eligibility engine can be leveraged to selectively provide channel-specific behavior.
A Seamless Customer Experience and More
As the only true multi-channel solution for Siebel CRM, aMind Web Framework lets you:
- Unlock valuable information held in disparate corporate silos and combine seamlessly with external information
- Gain a competitive advantage with more timely and accurate information
- Improve business agility
- Make more informed business decisions
- Improve efficiency, quality and effectiveness of the order management process